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Our Mission

To enhance the morale and welfare of the military community, thus contributing to the operational readiness and effectiveness of the Canadian Forces.
 

Personnel Family Support Services

PFSS Core Characteristics

Team player
Customer focus
Positive attitude
Excellence
Competence

Personnel and Family Support Services (PFSS) is responsible for administering Non-Public Property (NPP) on behalf of the Chief of the Defence Staff and for delivering selected public morale and welfare programs, services, and activities to eligible members on behalf of the Chief of Military Personnel.
With over 6,000 Non-Public Funds (NPF) staff on bases, wings, units, and at  headquarters in Ottawa, PFSS operates with a fundamental principle in mind: the customer comes first. In partnership with bases, wings, and units, we ensure that our customers, the CF Regular and Reserve Force members, retired and former CF members, military families, Department of National Defence employees, NPF employees, and RCMP personnel, receive the morale and welfare programs, services, and activities they deserve.


Operating Divisions

PFSS delivers morale and welfare programs, services and activities through three operating divisions - CANEX, SISIP Financial Services, and Personnel Support Programs.

Canadian Forces Exchange System (CANEX)
  • ExpressMarts
  • Grocery Stores
  • Retail Stores
  • Food Services
  • Concessions
  • Online shopping (WYN)
  • No Interest Credit Plan
  • "Club XTra" Customer Loyalty Program
  • Home and Auto Group Insurance
  • Home Heating Oil Program
SISIP Financial Services (SISIP FS)
  • Life and Disability Insurance
  • Financial Planning
  • Financial Counselling
  • Personal Financial Management Education
  • CF Personnel Assistance Fund (CFPAF)
Personnel Support Programs (PSP)
  • Military Family Services
  • Family Information Line
  • National and International Sports
  • Physical Fitness
  • Human Performance Research and Development
  • Recreation
  • Health Promotion
  • Deployed Operations
  • Deployment Support
  • Mess Management
  • Corporate Sponsorship Development
  • National Advertising Sales